MobileHelp Medical Alert System Cost and Pricing in 2024

The Fast Facts: MobileHelp’s Equipment and Pricing

A Closer Look at MobileHelp’s Systems and Value

MobileHelp offers a wide variety of at-home, on-the-go, and hybrid systems for most budgets. Their least expensive system, the Classic Cellular, starts at $24.95 per month, which is affordable compared to most of the competition. For a closer look at another affordable brand that, like MobileHelp, doesn’t skimp on quality, check out Bay Alarm Medical’s prices and packages. For comparison, Bay Alarm Medical’s prices for in-home systems start at $24.95 per month, while Medical Guardian’s monthly cost is $32.95.

Back to MobileHelp. You can add automatic fall detection to most packages (excluding MobileHelp Wired Home) for $11 per month. We tested MobileHelp’s medical alert systems and found that the average response time was around 17 seconds, which falls at the faster end of the industry average of between 15 and 45 seconds. Read on for a breakdown of every MobileHelp system!

Classic Cellular

MobileHelp Base Unit

Starting at just $24.95 per month, the Classic Cellular comes with a wearable waterproof help button and an in-home base unit. In an emergency, users can call for help by pressing either the base station or pendant button, connecting them to a live operator at a 24/7 monitoring center. In addition, the Classic offers optional fall detection for an extra $11 monthly fee.

With an impressive at-home range of 1,400 feet, MobileHelp blows out of the water other at-home systems from providers we’ve reviewed, such as Medical Alert (which offers a range of 600 feet). If you live in an area with solid AT&T coverage and you’re looking for a reliable at-home system that doesn’t require a landline connection, Classic is a great choice. When we pressed the help button on the pendant and base station, we were connected to MobileHelp’s response center in seconds. It’s also good to know that in a power outage, the base unit has a backup battery that powers it for up to 30 hours.

Classic Landline

Classic Landline, the company’s at-home landline system, starts at $24.95 per month and is best for people who spend lots of time at home. It operates just like Classic Cellular, except it needs to be connected to a phone jack. The system is a good solution if you spend most of your time at home and live in an area with poor cell reception, since it provides a reliable connection at a great value and has a coverage area up to 600 feet. It works with a wearable help button and offers two-way communication capability in your home with a built-in speaker. One thing the at-home system does not offer, however, is fall detection.

MobileHelp Solo

MobileHelp On-The-Go Wrist Pendant

MobileHelp Solo is an affordable on-the-go option, starting at $34.95 per month. The mobile device can be worn like a necklace, so you can take it with you wherever there’s reliable AT&T service. It also comes with a small pendant help button, so you can throw it in a pocket and put on the pendant if you don’t want to wear the larger system. In our testing we found Solo to be small and wearable, so there’s no bulky base station occupying precious counter space. It’s a great option even if you spend a lot of time at home, and it comes with a charger and a help button. The battery on the neck pendant and wrist button will last over five years.

The device includes two-way talk, GPS location tracking, and a 24-hour battery life. You can add an automatic fall detection button for $11 per month. If you choose to purchase fall detection, it comes in the form of a separate neck pendant. If you want an all-in-one mobile device (including fall detection), consider the Micro or read our review of Medical Guardian.

MobileHelp Micro

Some older adults may be sensitive to a perceived stigma of wearing a medical alert device. If you are one of those individuals, the MobileHelp Micro may be for you. We received the Micro with a detachable lanyard, charging station, and free lockbox. We put on the Micro like a necklace and went out and about knowing we had 24/7 protection. It is a sleek and discreet device, weighing in at only 1.8 ounces. It also includes GPS location detection, two-way talk, and optional fall detection. The price for the system is $34.95 per month, which aligns with industry standards and makes it among MobileHelp’s most inexpensive mobile systems.

Home Duo Bundle

The Home Duo Bundle offers an in-home base unit, a mobile unit for when you’re away from home, and a waterproof help button that can be worn in the shower. It has GPS tracking, remote activation, and 24/7 U.S.-based monitoring, and it’s compatible with MobileHelp Fall Button. The system is best for people with an active lifestyle who seek a comprehensive medical alert system. You can add an automatic fall detection button for $11 per month.

Mobile Duo Bundle

The Mobile Duo Bundle, which costs $49.95 per month, gives you two GPS medical alert systems for the price of one for you and your spouse or roommate. The system is good at home or on the go. It’s water repellant, and it has two help buttons, 24/7 emergency monitoring, and two-way communication in your home and away from home. You can add an automatic fall detection button for $11 per month.

Expert Insights

From Taylor Shuman, Senior Tech Expert

MobileHelp used to offer a variety of systems designed for two users, but most have been discontinued. Now the brand’s only two-for-one systems are bundles. They’re great options, but I was disappointed to see that MobileHelp’s other duo systems have been discontinued, since they were great options for couples.

We wanted a central location for our testing, so we set up the base station in the living room and made a test call from the bedroom to check if it was within range. We had no trouble connecting to the monitoring center and could hear the operator through the system’s loud speaker. We tested the mobile unit during a neighborhood stroll and found that it was just as reliable. Both systems offer solid two-way communication to MobileHelp’s response center during an emergency.

Add-on Accessories: Pricing and Features

MobileHelp offers a few accessories and features that can be added to any package. If you’re looking for a company with more add-ons, such as jewelry pendants or smoke and carbon monoxide monitoring, you may want to consider other providers we’ve reviewed, such as Life

Fone. We’ve found that MobileHelp covers the essential add-ons, however, and their rates are affordable.

MobileHelp Wall Button

How to Get the Best Deal With MobileHelp

Here are a few tips to help you save on your MobileHelp system.

• Get MobileHelp Connect Premium. Connect Premium costs just $6 per month and comes with a boatload of perks. You’ll receive discounts on extra products and services, and you won’t have to pay the replacement cost for lost or damaged equipment, which could run up to a few hundred dollars. Connect Premium also locks in your monthly rate for two years, so you’ll never have to worry about a surprise on the next bill.
• Choose an annual payment plan. By choosing an annual payment plan, you’ll receive discounted rates compared to paying monthly. Plus, annual plans come with free shipping.
• Use the referral program. If you refer someone to MobileHelp, they will reward you and your friend with a $100 service discount after the friend purchases a system and remains enrolled for at least 60 days.

MobileHelp vs. the Competition

MobileHelp is one of our top picks for seniors, but it’s important to compare all your options. We’ll take a look at how MobileHelp stacks up to other popular brands below.

MobileHelp vs. Medical Guardian

Both companies offer 24/7 monitoring for mobile and in-home systems. Medical Guardian stands out for their sleek, high-tech equipment; useful mobile app; and variety of systems.  MobileHelp’s mobile app is also not as advanced as Medical Guardian’s app, and it offers limited features for caregivers. On the other hand, MobileHelp stands out for their systems designed for two users and affordable starting rates.

MobileHelp vs. Bay Alarm Medical

Bay Alarm Medical and MobileHelp both offer simple and affordable systems. MobileHelp has a bigger in-home range of 1,400 feet compared to Bay Alarm Medical’s 1,000-foot range, so it’s a good option for people who live in large, multistory homes. Bay Alarm Medical has a few more advanced systems than MobileHelp, including one of the best medical alert watches for seniors we’ve tested.

MobileHelp vs. Life Alert

Life Alert has a lifetime guarantee for their systems, but requires a three-year contract (and complicated cancellation process). MobileHelp is contract-free. Life Alert also does not have any fall detection features and requires a pricey set up fee, unlike MobileHelp. Life Alert’s prices are also on the higher end, so MobileHelp is our pick unless brand recognition is your main priority. Read our Life Alert review to learn more.

Is MobileHelp Right for Me?

Over 3 million seniors in the U.S. own a medical alert system,1 so it’s clear the devices are a popular way to help older adults stay protected. But you may wonder: Is MobileHelp the right company for me? In our MobileHelp review, we found that the company offers affordable and reliable systems, a diverse product lineup with plenty of options, and an industry-leading monitoring service for spouses.

We would recommend MobileHelp for several types of older adults, but it’s our top pick for those who need a system built for two users. MobileHelp’s two-for-one system is highly affordable compared to companies that either charge an additional monthly fee for a spouse or require you to purchase two separate systems at full price. In addition, we recommend MobileHelp for the following groups:

• Users looking to bundle two systems
• Those who live in an area with reliable AT&T service
• Older adults who need an affordable at-home system
• Individuals who need an at-home system with a large coverage range

Final Thoughts on Pricing and Value for MobileHelp

MobileHelp offers affordable protection, an exceptional range for at-home systems, and monitoring for spouses. More than half of older adults in the U.S. live with a partner,2 so spouse monitoring is an essential feature. We love that MobileHelp has a two-for-the-price-of-one option that won’t break the bank. The company doesn’t offer a long list of add-on accessories, but they focus on what truly matters — keeping you safe. Starting at just $24.95 per month, MobileHelp is a solid option for inexpensive, reliable protection.