Jitterbug Smart4 Review

Overview of the Jitterbug Smart4

The Jitterbug Smart4 home screen

The Buying Experience

Lively offers two phone options: the Jitterbug Smart4 smartphone and the Jitterbug Flip2 flip phone. A flip phone may be more comfortable for older adults who are used to phones with physical buttons rather than touch screens. Picking out a phone is quick and straightforward with Lively.

If you’re looking to upgrade to a smartphone, the Jitterbug Smart4 is one of the most affordable around. The standard purchase price is $119.99, but Lively runs frequent promotions that bring down the price even further, so be on the lookout! For comparison, the RAZ Memory Cell Phone, which was designed specifically for adults with memory loss or vision difficulties, costs considerably more, at $349. The RAZ phone is meant to be used only as a simple connection to family and emergency services though. It lacks many features the Jitterbug Smart4 offers, such as voicemail, texting, and web browsing.

» Learn More: RAZ Mobility Cell Phone Review

Once you choose a product, you can make your purchase online, in person (at Best Buy, Rite Aid, and Walgreens), or by phone. If you order online or over the phone and choose the free standard shipping option, you can expect to receive your phone in the mail in three to seven business days. If you want your phone sooner, you can pay $20 for expedited shipping (one to three business days).

» Learn More: Lively Phone Review

Regardless of how you choose to buy the Jitterbug Smart4, you can pick which data, talk, and text plans you want to add to your phone. You can also add extra accessories for an additional fee. For example, you may want headphones, a phone case, or a glass screen protector.

Contracts and Warranty

You’ll pay monthly fees with a Lively phone plan, and no contracts are required. This means you can cancel your phone plan and try out another cellular provider at any time. Keep in mind that the Jitterbug Smart4 can be used only with Lively’s phone plans. That’s a downside to consider when compared to other phone providers for seniors, such as RAZ Mobility, whose phones can be used with plans from a variety of carriers.

The Lively warranty covers your phone, phone battery, and most accessories for one year from the date of purchase. It is important to note that the warranty does not cover accidental damage. For example, if you drop your phone in water or accidentally crack the screen, the warranty will not pay to repair or replace it. It will only cover preexisting hardware issues, electrical failures, or other problems not caused by misuse of the device.

Jitterbug Smart4: Pricing and Features

Lively Talk and Text Packages at a Glance

Lively offers three phone plans that all come with unlimited talk and text, plus health and safety features. The more expensive the plan, the more features you’ll get. The Jitterbug Smart4 also requires a data plan, so you’ll need to choose one of each plan type.

Talk and Text Plans

*Costs listed are for monthly service only and don’t include taxes and fees. Prices listed also include a $5 monthly discount for opting in to paperless billing.

Data Plans

Setting Up My Jitterbug Smart4

Once my grandma and I received the Smart4 in the mail, it was time to set everything up!

Unboxing

Unboxing the Jitterbug Smart4

My Jitterbug Smart4 package came with the smartphone, a USB-C charging cable, a wall plug, and a user guide.

Activation and Setup

Before turning on the phone, I needed to activate it, either online or over the phone. Online activation costs $25, while phone activation costs $35. I’m not a big fan of activation fees, so this was a minor drawback with Lively. For comparison’s sake, Consumer Cellular and Tracfone do not charge activation fees. I chose the cheaper online activation process, and my grandma and I chose the phone plan we wanted.

Once activation was completed, I turned the phone on and plugged it in to charge (though it was already charged to 45 percent). One of the first things I noticed was that my phone number was clearly displayed on the lock screen. I thought this was helpful, especially if you get a new number and need some time to memorize it!

The Jitterbug Smart4 lockscreen

After that, the Jitterbug Smart4 was ready to go. My grandma commented on how simple the setup process was, and I agreed!

Testing Out My Jitterbug Smart4

Below, I’ll walk you through our experience with the Jitterbug Smart4 and with using the phone’s various features.

The Home Screen

The Jitterbug Smart4 home screen

My grandma and I both noticed that the Jitterbug Smart4’s home screen and menu look nearly identical to the Smart3’s. The phone’s list-based menu is significantly easier to navigate than other smartphones on the market, including iPhones, as you can easily scroll up and down to find what you want. This was one of my grandma’s favorite features when testing out the phone. Everything was clearly displayed in one central menu, so she didn’t have to hunt for what she needed.

Expert Insights

From Taylor Shuman, Senior Tech Expert

The Jitterbug Smart4’s screen is 6.75 inches diagonally, making it larger than Jitterbug’s last model, the Jitterbug Smart3. (We’ll get into more details on the differences between the two models later.) The bigger screen is beneficial for older eyes.

Making Calls

My grandma making a call on the Jitterbug Smart4

The Jitterbug Smart4 has a 4G LTE signal, which isn’t quite as reliable as 5G, but it should still offer a solid connection. My grandma called my aunt to test it out. She found that the phone’s speakers were crisp and loud, and the signal was strong – no dropped calls! The Smart4’s dial pad has large, clearly labeled buttons, perfect for older adults.

Google Voice Assistant

Using Jitterbug Smart4's voice typing feature

One of my favorite Smart4 features for those with arthritis or other mobility issues like my grandma is the Google Assistant. You can use this feature to control the phone’s various functions, such as sending texts, setting alarms, and opening apps. I used the Google Assistant to set an alarm, and it worked like a charm!

Camera

My grandma trying out the Jitterbug Smart4's camera

While photos taken on your Jitterbug Smart4 won’t win any awards, the company has upped its camera game over the years. The Jitterbug Smart4 features a tri-rear system camera (13 MP/2 MP/2 MP) and an 8 MP front camera.

Photo taken on the Jitterbug Smart4

I took some photos on my grandma’s back patio to test the phone’s camera, and I even caught a hummingbird in action! Compared to my iPhone 14 Pro, the camera quality is nothing to write home about, and I found that the lighting really impacted the photo quality. Still, it gets the job done. I also tried out the front-facing selfie camera and had similar results.

Photo taken on the Jitterbug Smart4

Internet Access

Reading headlines on the Jitterbug Smart4's built-in News app

The Jitterbug Smart4 has plenty of features for accessing the internet. You can browse the web, send emails, get directions, and check the built-in news app. The phone also comes with some social media apps, like Instagram and Facebook, pre-installed, and you can download any additional apps that you want.

Expert Insights

From Taylor Shuman, Senior Tech Expert

The internet loaded pretty slowly compared to other smartphones I’ve tried. You’ll still be able to browse the web, but it’ll require some extra patience!

How-To Guides

Using the Jitterbug Smart4's how-to guides

Let’s face it. Learning to use new technology can be frustrating, even on a phone as simple as the Smart4. That’s why I love the Jitterbug Smart4’s built-in How-To Guides app. This app is accessible from the home screen, and it features how-to guides on everything from setup to sending text messages to using the internet.

Lively Health and Safety Features

Lively's Urgent Response button is clearly displayed on the home and lock screen

Lively’s health and safety features really set the Jitterbug Smart4 apart from its competitors. The features offer access to health services at the push of a button. Very few phones on the market offer the features, which makes Lively an excellent option for older adults.

Every Lively phone has an Urgent Response button that immediately calls an emergency response team — if you have the Preferred or Premium plan. If you live alone, have mobility issues, or simply want easy access to health-care professionals, one of Lively’s plans could be a great choice for you.

To better understand whether one of Lively’s plans is right for you, here is a more detailed breakdown of each service:

• Urgent Response: Just push the Urgent Response button at any time of day or night to get the help of a trained agent. The agent can send help to you, no matter where you are, whether you experience a fall or other emergency. When I tried out this feature, a Lively operator was there to help in under a minute.
• Lively Link: Lively Link allows you and your loved ones to track your health, location, and daily activity.
• Nurse On-Call: You can quickly talk to a nurse or doctor from the comfort of your own home.
• Care Advocate: Care advocates are trained to help you with a wide range of issues, from financial planning to more general well-being.
• Ask Lively: Lively offers helpful operators 24/7. You can connect with an agent who can help you look up phone numbers and make calls, provide directions, and more.
• Lively Rides: Lively’s personal operators can call a Lyft ride for you, which is an affordable transportation service.

Expert Insights

From Taylor Shuman, Senior Tech Expert

Trying to decide if you want a Lively plan with these health and safety features? I recommend giving it a try for a month or two to see if it’s useful for you. Since Lively doesn’t have contracts, you can always change your plan down the road.

Tracking my grandma's location using the Lively Link mobile app

Add-On Features and Accessories

If you want to get even more out of your Jitterbug Smart4, you can choose from several different add-ons and accessories.

Jitterbug Smart4 vs. Jitterbug Smart3

As mentioned, the Smart4 and Smart3 look almost exactly the same at first glance. However, there are some slight differences and upgrades we’ll cover below.

Here is an overview of the main differences between the two models:

• Screen size: The Smart4’s screen is roughly 0.5 inches larger than the Smart3’s screen. However, the two phones have the same screen resolution (1520 x 720), so the quality is the same.
• Battery life: The Smart4 boasts 15 extra hours of talk time when compared to the Smart3. My grandma and I noticed this longer battery life during our tests.
• Camera quality: The Smart4 has three rear cameras, while the Smart3 has only two. The Smart4 also has a higher-quality selfie camera. I appreciate the camera upgrades, but I didn’t notice a major difference in photo quality between the two phones.
• Hearing aid compatibility ratings: The Smart4 has a lower M hearing-aid rating than the Smart3, which means it won’t be as good at reducing interference with hearing aids in acoustic mode. I was surprised to see the decrease in the Smart4, but it still meets industry standards.

Aside from these differences, the look and feel of the two phones is very similar.

The Bottom Line on the Jitterbug Smart4

The Jitterbug Smart4 is an affordable smartphone for seniors. My grandma and I found that it comes with all of the essential features you would expect from a smartphone, with a few extra services designed specifically for older adults, which makes it unique for the industry. If you’re a senior in need of a basic smartphone or you want to take advantage of Lively’s health and safety features, the Jitterbug Smart4 is an excellent choice.

If you want the latest features, a 5G connection, or a very smooth navigation experience, you may want to consider other smartphones. Just keep in mind that with a Lively phone, you’ll be limited to Lively’s plans, which may become more expensive than you expected or budgeted for. If it fits your budget, though, Lively is worth considering due to its simplicity, safety features, and reliability.

>> Seasonal Savings: Jitterbug Black Friday and Cyber Monday Deals

Our Methodology: How We Tested Lively’s Jitterbug Smart4

My grandma and I spent a week trying Lively’s Jitterbug Smart4 phone. We evaluated the smartphone in terms of cost, purchasing experience, durability, features, and accessibility for senior users. Below are additional details about the important factors we considered.

• Pricing: Seniors have unique needs, and many live on fixed incomes. We tested phones that come with plans that work with limited budgets and provide the best value.
• Coverage: Phones can be a lifeline for seniors, so reliable network coverage is essential. We tested the Jitterbug Smart4’s signal and reliability in various locations, noting that coverage can vary by location.
• Customer service: Available and competent customer service is an important factor for seniors. We took notes on our experience with customer service and their response times.
• Health and safety services: Not all carriers offer health and safety services geared toward seniors, and they can be an important factor for many older adults when shopping for a cell phone. We evaluated Lively’s safety features and their reliability.