eHarmony Review

Our Experience Using eHarmony

Sign-up Process and Completing the Questionnaire

This dating site appeals to serious daters. It’s costly, but it has many excellent features and an easy-to-navigate interface. The sign-up process took longer than it did with other sites, such as SilverSingles — primarily due to the lengthy questionnaire (it took most of us 20 to 25 minutes to fill out). The volume of questions may deter some people, but it’s great to know you’ll be well matched once you get through it.

A sample question from eharmony's questionnaire

eharmony's questionnaire covers a wide variety of topics to help you find the best matches

Later, we could view our matches’ scores and read a compatibility analysis about both people’s scores in these areas: personality fundamentals, relationship behavior, everyday life, and communication style. That’s a more in-depth look at compatibility than the other dating sites we’ve tested, including Zoosk, SilverSingles, and OurTime.

Setting Up Our Profile and Viewing Profiles

Setting up our profile and uploading photos was quick and easy. We were then able to quickly view potential romantic partners and determine our compatibility. Notifications told us when someone liked us too.

eHarmony’s Basic membership is free, and you don’t need to give credit card information. With a Basic plan, we could read profiles (with blurred-out photos) and browse matches. We could also send and receive likes, but not communicate with full messages. Like most sites, Premium membership unlocks many features and better enables you to interact with others.

Viewing other user profiles on eharmony

When we searched, we appreciated that you could view each person’s height, age, and preferences regarding children. You can’t, however, filter by education, religion, income, or other features. Another limitation with the Basic membership: Matches you receive default to your state rather than your city.

eHarmony Features

With a Basic membership, you’ll see a very clean layout, which we really liked. You’ll also be able to search using Discover. Here’s what you’ll find:

Viewing our home page on eharmony's Basic membership

With a Premium subscription, you’ll be able to view profile photos and send as many messages as you like. We also found it helpful to have access to more filters — especially related to distance — to sort through matches. With the Basic membership, you can only see profiles in your state and you can’t narrow down the search any further. We also wanted to see who viewed us, which you can do only with a Premium membership.

Below is a quick look at everything the Premium membership offers.

eharmony premium memberships offer many additional benefits

When we went to Tour (in the top-right corner of the website), we found two categories: Dating Advice and Press and Research. Those resources are available to Basic and Premium members. We found a huge number of helpful articles offering guidelines and pointers about dating in the Dating Advice section.

Checking out eharmony's dating advice section

We also liked reading about the interesting trends and research under Press and Research.

eharmony provides users with interesting dating statistics on their Press and Research page

eHarmony Pricing

eHarmony is the most expensive dating site to join, but it’s great for people who want serious relationships because the site attracts serious daters. eHarmony claims that someone finds love on the site every 14 minutes.

eHarmony offers six-, 12-, and 24-month memberships. Like most other dating sites, including SilverSingles, the longer you sign up for, the lower the cost per month. Here’s a breakdown of the costs:

• Six months: $74.90 per month
• 12 months: $54.90 per month
• 24 months: $44.90 per month

The site offers a free three-day trial, and they also have sales often. We clicked the box offering 60 percent off a Premium membership before the offer expired, but it brought us to the 35 percent off page pictured below. We were disappointed not to receive the bigger discount, but we were glad to access the robust features of the site at a reduced price. (Note that these discounts vary throughout the year and may not always be available.)

Viewing eharmony's Premium membership options

The only difference between eHarmony’s premium offers is the length of the membership.  Unlike other sites, you don’t gain access to more features by choosing a more expensive level.

Safety and Privacy

eHarmony is the most trusted dating app, according to a 2022 survey of more than 1,000 respondents in the U.S., U.K., Canada, and Australia. Their Trust and Safety team claims to work 24/7 and is dedicated to protecting their members. They prevent scammers, bots, and so-called bad actors from accessing profiles on their platform.

The site has rules in place to protect privacy and encourage safety. All photos get checked before they’re published, for example, and eHarmony uses SMS verification to confirm members’ identities via text. You can also remove a contact whenever you want, which prevents the person from seeing your profile and messaging you. You can also report anyone who makes you feel unsafe directly to the Trust and Safety team.

eHarmony Reviews and Testimonials

Under Success Stories on its website, eHarmony claims that 2 million people have met and fallen in love thanks to the site. They also feature many happy couples and their testimonials.

Viewing success stories on eharmony's website

Most complaints about the company to the Better Business Bureau talked about an inability to reach customer service and speak to a real person, the lack of success in meeting people, scammers on the site, the high cost, and a lack of choices in their area.

Thanks to local consumer-protection laws, residents of Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin can cancel their eHarmony subscriptions within three days of purchase. It’s not easy to do on the website, though, and some complaints were about difficulty canceling memberships.

How to Cancel an eHarmony Subscription

If you decide eHarmony isn’t right for you, you can cancel your membership at any point. Here’s a step-by-step guide to the process:

1. Log in to your account.
2. Tap your profile at the top of the screen.
3. Open the drop-down menu and click “Data & Settings.”
4. Click “Cancel Auto Renewal.”
5. Follow the instructions to cancel.

Remember that uninstalling the app won’t cancel your membership.

eHarmony vs. Other Dating Apps for Older Adults

Unlike other dating sites we’ve tested, including SilverSingles and OurTime, that are designed specifically for older adults, eHarmony is available to users of all ages. We found that there are still plenty of seniors using the site though. eHarmony is the most expensive dating site we’ve reviewed. It also has the most extensive questionnaire and matching process we’ve seen, however, so it may result in better matches. We also appreciate eHarmony’s long-term experience in the industry, as it was founded in 2000.

Below is a chart comparing eHarmony and SilverSingles, another popular dating site for seniors, to give you a closer look at how they rank.